What's New

What's New

2020/04/20

Shop Operation During 2020 Golden Week

Thank you for visiting the Tokyo 2020 Official Online Shop.
The shop operation during the Golden Week period from
Saturday 2 May 2020 to Wednesday 6 May 2020 is as follows;

【Orders】
You can place orders during Golden Week.

【Shipments】
・Orders made during the Golden Week period will be shippedafter Thursday 7 May 2020.
* It may take longer than usual to deliver the products.
・Please note that the delivery date and delivery time cannot be specified during the following suspended period [Monday 4 May – Saturday 9 May].
 * You can specify the date and time after Sunday 10th May

【Enquiries】
Tokyo 2020 Official Licensed Products Customer Center
Our customer center will be closed during the Golden Week
period from Saturday 2 May to Wednesday 6 May.
Enquiries via e-mail during this period will be replied after Thursday 7 May.
It may take longer than usual to reply to emails after the holidays. Thank you for your kind understanding.

We apologise for any inconvenience this may cause and appreciate your cooperation.

2020/04/20

Important Notice About Official Licensed Products

Thank you for visiting the Tokyo 2020 Official Shops.
It has been decided that the Tokyo 2020 Games have been rescheduled to start from July 23, 2021 next year due to the worldwide COVID-19 pandemic.
The Olympic Games will keep the name Olympic and Paralympic Games Tokyo 2020, along with their properties such as the Tokyo 2020 emblems, official licensed products, torches and mascots.

Therefore, we will continue to use the Tokyo 2020 Olympic and Paralympic emblems for products that are currently available through the Tokyo 2020 Official Shops.
We look forward to your visit to our shops.

2020/04/17

Online Shop System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.
There will be a scheduled system maintenance and the onlineshop will be
temporarily unavailable during the period below.
We apologise for any inconvenience this may cause, and we appreciate your kind understanding.

■Tokyo 2020 Official Online Shop system maintenance
schedule (in Japanese standard time)
(Please note this schedule is subject to change without notice)
・Between 10:30am and 11:00am on Tuesday 21 April 2020.
・Between 10:30am and 11:00am on Wednesday 22 April 2020.

■Important notice
During scheduled system maintenance, you will not be able
access to the Tokyo 2020 Official Online Shop.
Please come back after the maintenance period to enjoy shopping.

2020/04/06

Online Shop System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.

There will be a scheduled system maintenance and the online shop will be temporarily unavailable during the period below.

We apologise for any inconvenience this may cause, and we appreciate your kind understanding.


■Tokyo 2020 Official Online Shop system maintenance schedule
(Please note this schedule is subject to change without notice)

Between 10:30am and 11:00am on Wednesday 8 April 2020 (in Japanese standard time).


■Important notice
During scheduled system maintenance, you will not be able access to the Tokyo 2020 Official Online Shop.

Please come back after the maintenance period to enjoy shopping.

2019/12/17

Privacy Policy Revision and Other Notices

Thank you for your visit to the Tokyo 2020 Official Online Shop.
We have revised the privacy policy.
Some revisions and an addition of policy regarding cookie has been made to the privacy policy.
Please refer below for more details regarding the new privacy policy and cookie.

*The GDPR is a regulation aimed at managing and protecting personal data in the European Economic Area (EEA = 28 EU member states and Iceland, Liechtenstein and Norway) and reinforces the management of consumer personal data This is a new law that came into effect on 25 May 2018 in the EU (European Union).

GDPR applicable personal data:
Personal data of individuals within 31 EEA including EU member states.
Regardless of the possession of the EU nationality or residency in the EU, and individuals who are within EEA, including short-term visitors, business visitors and tourists are also included in GDPR applicable personal data.

The new privacy policy and cookie policy will be applied from December 17, 2019.
The Tokyo 2020 Official Online Shop will continue to ensure protecting your personal information.
Thank you for your continued patronage and we hope you enjoy shopping at our online shop.


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2019/12/11

Online Shop Operation During New Year’s Holiday

Thank you very much for visiting the Tokyo 2020 Official Online Shop.
There will be some temporary irregular shop operation during New Year’s holiday.

◼︎Placing orders
You may place orders as usual during New Year’s holiday.

◼︎Shipment
Payment confirmation before Thursday 26 December 2019 will enable shipment within this year. Any orders and payment after the date will be shipped after Monday 6 January 2020 accordingly.
Please also note it may take longer than usual to deliver goods before, during and after New Year’s holiday.

◼︎Enquiries
Tokyo 2020 Official Licensed Products Customer Center
Our customer center will be closed during New Year’s holiday between Saturday 28 December 2019 and Sunday 5 January 2020.
Any enquires received during the holiday will be handled after Monday 6 January 2020 accordingly.
Please note it may take longer to assist with enquires before, during and after New Year’s holiday.

We apologise for any inconvenience this may cause and appreciate your kind understandings.

2019/10/18

【Shipping and receiving purchased products】

Please note the Tokyo 2020 Official Online Shop only ships goods within Japan.
We only accept orders from customers who can receive purchased products within Japan.
Please give a plenty of time allowance for delivery. It takes between 3 and 6 business days* for the purchased products to arrive after the date of order.

*Shipping time varies depending on the area and place of addressee.
Please refer to “Shipping Fees and Shipping Time” on each product page for more details.
*Please refer to “Shipping Fees and Days Required for Delivery” for more details.
*Shipping time may be affected by traffic and weather conditions.
*Cash-on-delivery services are not accepted for deliveries to hotels, inns or Airbnb, since the
purchased products cannot be delivered directly to the customer.
*Returns and exchanges will not be accepted for purchased items.
Please check your items carefully before purchasing.

■Shipping Fee・Delivery Time
sendefee

<Please Note>
There may be a few days of variations in shipping time depending on order status, restock status / inventory, traffic conditions, etc. We appreciate your kind understanding.
Reserve Products will be shipped once the product is back in stock.

2019/10/16

Delivery delay due to Typhoon No.19

Thank you for shopping at the Tokyo 2020 Official Online Shop, and we would like to express our sincere sympathy to the people living in the regions affected by Typhoon No.19.

Delivery services of Yamato Transport are delayed due to the effects of the typhoon. We apologise for any inconvenience it may cause. Your kind understanding is greatly appreciated.

Please visit Yamato Transport website for further details regarding the delay.


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2019/11/28

Online Shop System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.
There will be a scheduled system maintenance and the online shop will be temporarily unavailable during the period below.
We apologise for any inconvenience this may cause, and we appreciate your kind understanding.

■Tokyo 2020 Official Online Shop system maintenance schedule
(Please note this schedule is subject to change without notice)
Between 10:30am and 11:00am on Friday 29 November 2019 (in Japanese standard time).


■Important notice
During scheduled system maintenance, you will not be able access to the Tokyo 2020 Official Online Shop.
Please come back after the maintenance period to enjoy shopping.

2019/09/06

【Notice regarding consumption tax increase】

Thank you very much for shopping at the Tokyo 2020 Official Online Shop.
Due to consumption tax rate increase from 8% to 10%, the product price, shipping fees and cash on delivery fees of the online shop will change as follows after Tuesday 1 October 2019.
  
■Date and time of change
Orders placed after Tuesday 1 October 2019 will be subject to 10% (new rate) consumption tax.
※Please note that there will be a scheduled system maintenance taking place between
0am (midnight) and 1 am on Tuesday 1 October 2019 (in Japanese standard time).
 You will not be able to access to the online shop during this period.
※This schedule is subject to change without notice

tax_increase

■Shipping fees after new tax rate
After 1 October 2019, shipping fees of the online shop will change as follows.

・Shipping fees (ordinary products)
Shipping_fees (ordinary products)

・Shipping fees (oversized / high-priced products)
Shipping_fees (oversized/high-priced_products)

■ Cash on delivery fees after new tax rate
 After 1 October 2019, cash on delivery fees of the online shop will change as follows.

・Cash on delivery fees
Cash_on_delivery_fees

※Prices include tax.
※Old tax rate will apply to orders placed before 30 September 2019, even if the delivery is made after 1 October 2019.
※Please refer to the shopping guide for information other than prices.

It is predicted that the shop will be busy on Monday 30 September with many customers placing orders before the tax increase.
We recommend to finish your shopping before then.

2019/11/11

Online Shop System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.
Due to scheduled system maintenance, Tokyo 2020 Official Online Shop will be temporarily unavailable
between 5:30am and 5:45am on Tuesday 12 November 2019 (in Japanese standard time).
We apologise for any inconvenience this may cause, and we appreciate your kind understanding.

■Tokyo 2020 Official Online Shop system maintenance schedule
(Please note this schedule is subject to change without notice)
Between 5:30am and 5:45am on Tuesday 12 November 2019 (in Japanese standard time).

■Important notice
During scheduled system maintenance, you will not be able to access to the Tokyo 2020 Official Online Shop.
Please avoid visiting the shop during the system maintenance and come back later to enjoy shopping.

2019/09/24

Online Shop System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.
Due to scheduled system maintenance and tax revision on the products and services, the online shop will be temporarily unavailable during the following period.
We apologise for any inconvenience this may cause, and we appreciate your kind understanding.
 

■Tokyo 2020 Official Online Shop system maintenance schedule
 (Please note this schedule is subject to change without notice)
 
Between 0am (midnight) and 1am on Tuesday 1 October 2019 (in Japanese standard time).
 

During scheduled system maintenance, you will not be able to access to the Tokyo 2020 Official Online Shop.
Please avoid visiting the shop during the system maintenance and come back later to enjoy shopping.

It is predicted that the shop will be busy on Monday 30 September with many customers placing orders before the tax increase.
We recommend to finish your shopping before then.

2019/09/06

Online Shop System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.
Due to scheduled system maintenance, the online shop will be temporarily unavailable during the following period.
We apologise for any inconvenience this may cause, and we appreciate your kind understanding.

■Tokyo 2020 Official Online Shop system maintenance schedule
(Please note this schedule is subject to change without notice)
Between 5:30am and 6am on Friday 13 September 2019 (in Japanese standard time).

■Important notice
During scheduled system maintenance, you will not be able to access to the Tokyo 2020 Official Online Shop.
Please avoid visiting the shop during the system maintenance and come back later to enjoy shopping.

2019/08/30

Possible delay: heavy rain disaster in Kyushu

Thank you for shopping at the Tokyo 2020 Official Online Shop, and we would like to express our sincere sympathy to the people living in the regions affected by the heavy rain disaster.

Due to continued heavy rain warnings in Kyushu, collecting and delivery services of Yamato Transport are suspended temporality in affected areas. This may also cause some delays in delivery of goods to other areas.

Please note that Yamato Transport may not be able to deliver on the specified date and time.

Your kind understanding is greatly appreciated.

For more details please visit Yamato Transport website.


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2019/08/15

Possible delay due to typhoon in western Japan

Thank you for shopping at the Tokyo 2020 Official Online Shop.

Due to Typhoon Krosa (typhoon No.10) warning in western Japan, collecting and delivery services of Yamato Transport are cancelled temporality in affected areas. This may also cause some delays in delivery of goods to other areas.

Please note that Yamato Transport may not be able to deliver on the specified date and time.

Your kind understanding is greatly appreciated.


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2019/06/12

Free Shipping

Thank you very much for visiting the Tokyo 2020 Official Online Shop.
We would like to show our gratitude to your shopping at our online shop.
From 12 June to 6 September, we offer free shipping on orders 15,000 JPY or more (including tax).

[Offer summary]
Offered to orders completed after 11am Wednesday12 June, 2019 and before 11am Friday 6 September, 2019 (in Japan time).
We deliver free to any locations nationwide within Japan if the total price of your single order is 15,000 JPY or more (including tax).
Please note that offer may end before the originally planned date for various reasons.

2019/07/10

Online Shop System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.
Due to scheduled system maintenance, Tokyo 2020 Official Online Shop will be temporarily unavailable
between 1am and 5am on Thursday 18 July 2019 (in Japanese standard time).
We apologise for any inconvenience this may cause, and we appreciate your kind understanding.

■Tokyo 2020 Official Online Shop system maintenance schedule
(Please note this schedule is subject to change without notice)
Between 1am and 5am on Thursday 18 July 2019 (in Japanese standard time).

■Important notice
During scheduled system maintenance, you will not be able to access to the Tokyo 2020 Official Online Shop.
Please avoid visiting the shop during the system maintenance and come back later to enjoy shopping.

2019/07/03

Possible delay due to heavy rain warning in Kyushu

Thank you for shopping at the Tokyo 2020 Official Online Shop.

Due to heavy rain warning in southern Kyushu, collecting and delivery services of Yamato Transport are cancelled temporality in affected areas. This may also cause some delays in delivery of goods to other areas.

Please note that Yamato Transport may not be able to deliver on the specified date and time.

Your kind understanding is greatly appreciated.


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2019/06/24

Possible delay in delivery during G20 Osaka Summit

Thank you for shopping at the Tokyo 2020 Official Online Shop.

There will be extensive traffic restrictions carried out at the host district and its surrounding areas during G20 Osaka Summit. This may cause some delays in delivery services mainly in Kansai region.

Please note that if you select delivery date and time between Thursday 27th June and Tuesday 2nd July, Yamato Transport may not be able to deliver on the specified date and time.

Your kind understanding is greatly appreciated.

For more details please refer to Yamato Transport official website.
URL: http://www.kuronekoyamato.co.jp/ytc/en/info/info_190531.html


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2019/06/14

TOKYO2020ID Registration System Maintenance Notice

Thank you for visiting the Tokyo 2020 Official Online Shop.

Due to scheduled system maintenance, TOKYO 2020 ID Registration website will be temporarily unavailable between 5pm and 8pm on Monday 17 June 2019 (in Japanese standard time).

Please note that the Tokyo 2020 Official Online Shop will operate normally, however, you will not be able to log in to the Online Shop using your TOKYO 2020 ID.

We apologise for any inconvenience this may cause, and we appreciate your kind understanding.

■TOKYO 2020 ID Registration system maintenance schedule
(Please note this schedule is subject to change without notice)
Between 5pm and 8pm on Monday 17 June 2019 (in Japanese standard time).

■Important notice
During scheduled system maintenance, you will not be able to log in to the Tokyo 2020 Official Online Shop. However, you will still be able to place an order without logging in by selecting “Purchase without registration”.
Please note that you will be asked to type in all necessary information.
Please also note that your purchase will not be reflected to your order history and you will not be able to obtain your receipt from your “My Page” if you place your order without registration.

We are simultaneously undergoing system maintenance of the Tokyo 2020 Official Online Shop. If you visit the Online Shop and find it unavailable temporarily, please wait for a few minutes and come back to enjoy shopping.