【Shipping and receiving purchased products】
Please note the Tokyo 2020 Official Online Shop only ships goods within Japan.
We only accept orders from customers who can receive purchased products within Japan.
Please give a plenty of time allowance for delivery. It takes between 3 and 6 business days* for the purchased products to arrive after the date of order.
*Shipping time varies depending on the area and place of addressee.
Please refer to “Shipping Fees and Shipping Time” on each product page for more details.
*Please refer to “Shipping Fees and Days Required for Delivery” for more details.
*Shipping time may be affected by traffic and weather conditions.
*Cash-on-delivery services are not accepted for deliveries to hotels, inns or Airbnb, since the
purchased products cannot be delivered directly to the customer.
*Returns and exchanges will not be accepted for purchased items.
Please check your items carefully before purchasing.
■Shipping Fee・Delivery Time
There may be a few days of variations in shipping time depending on order status, restock status / inventory, traffic conditions, etc. We appreciate your kind understanding.
Reserve Products will be shipped once the product is back in stock.