Declaration regarding the Specified Commercial Transaction Act
- Credit card
- Deadline for the payment: Withdrawal date
Shipping period: Roughly three business days after approval for usage of the credit
cardPayment count: Lump sum only
- Bank transfer
- Deadline for the payment: Within five days of the completion of the order
Shipping period: Roughly three business days after confirmation of the deposit
- Cash on delivery
- Deadline for the payment: Cash payment during product delivery
Shipping period: Roughly three business days after completion of the order
- Return and exchange conditions
We do not accept returns and exchanges of products.However, we will accept requests for returns and exchanges if there are product defects, failures, or other issues caused by our shop.
[For ordinary products] Please contact us by calling our customer service (Japanese only) or emailing us within seven days after you receive the products.
[For high-priced products over 300,000 JPY] Please contact us by calling our customer service (Japanese only) or emailing us within thirty days after you receive the products.
Please contact us by email within seven days of delivery of the products.
*We may not be able to process exchange and return requests made after seven days (for ordinary products) or thirty days (for high-priced products).
We kindly ask for your understanding.
- Return and refund method
- Inquiry form https://tokyo2020shop.jp/contact
- Shipping fee for returns and exchanges
Shipping fee for any returns of products with no defects of damages will be payable by customer.
Return and exchange requests for defective and/or damaged products:
[For ordinary products (priced less than 300,000 JPY)]
Please ship the products using a cash-on-delivery service.
[For high-priced products (over 300,000 JPY)]
We will arrange to collect the products.
Please contact us by calling our customer service (Japanese only) or emailing us.
*Please note that you will be charged 0.1% shipping insurance fee (e.g. 300 JPY for 300,000 JPY) temporarily upon collection of the product.
This fee will be refunded to you.
- Store name
- Tokyo 2020 Official Online Shop
- Dentsu Inc.
- Sales manager
- Ryota Toyota
1 Chome-8-1 Higashishinbashi, Minato City, Dentsu Headquarters Building
- Business hours
- 10:00 a.m. - 6:00 p.m. (Excluding weekends and holidays)
- Phone number
- 03-3520-9200 (Inquiry contact)
*Japanese language only
- Email address
- Please reach out to us using the inquiry form
- Product charges
- The sales price from the product charges (displayed prices) displayed on the site.
- Fees and Taxes
Tax: 8% (please note that tax is included in all product prices)Shipping fee for ordinary products:
- Southern Tohoku, Kanto, Shin'etsu, Chubu, and Hokuriku: ¥664 (Tax included)
- Northern Tohoku and Kansai: ¥810 (Tax included)
- Chugoku: ¥918 (Tax included)
- Shikoku: ¥1,026 (Tax included)
- Hokkaido and Kyushu: ¥1,134 (Tax included)
- Okinawa: ¥1,706 (Tax included)
*Products with a total of 160 cm in length, width and height and a weight of more than 25 kg are over-sized products.
*Products priced more than 300,000 JPY are high-priced products.
- Southern Tohoku, Kanto, Shin'etsu, Chubu, and Hokuriku: ¥2,388 (Tax included)
- Northern Tohoku and Kansai: ¥2,604(Tax included)
- Chugoku: ¥2,787(Tax included)
- Shikoku: ¥2,593 (Tax included)
- Hokkaido and Kyushu: ¥2,895(Tax included)
- Okinawa: ¥4,770 (Tax included)
Cash on delivery fees: ¥9,999 and less: ¥324 ¥10,000 - ¥29,999: ¥432 ¥30,000 - ¥99,999: ¥648 ¥100,000 - ¥300,000: ¥1,080
- Order methods
- Deadline for the payment
If you select credit card paymentFor the withdrawal date, please confirm the settlement date and payment date for each credit card company.
The payment will be completed when you confirm the order using the "Pay with this card" button on the Credit card information entry screen.
If you selected bank transfer
Please make the deposit within five days of the order.
We will automatically cancel the order if we cannot confirm a deposit after five days.
- Delivery period
We will ship the products within three business days of confirming the order content and deposit.
Delivery may be delayed due to inventory, traffic, and weather conditions. We kindly ask for your understanding.