Declaration regarding the Specified Commercial Transaction Act

Payment methods, deadline for the payment, shipping period
Credit card
Deadline for the payment: Withdrawal date
Shipping period: Roughly three business days after approval for usage of the credit
cardPayment count: Lump sum only
Cash on delivery
Deadline for the payment: Cash payment during product delivery
Shipping period: Roughly three business days after completion of the order
About refunds and exchanges
Return and exchange conditions

We do not accept returns and exchanges of products.

However, we will accept requests for returns and exchanges if there are product defects, failures, or other issues caused by our shop.

[For ordinary products] Please contact us by calling our customer service (Japanese only) or emailing us within seven days after you receive the products.

[For high-priced products over 300,000 JPY] Please contact us by calling our customer service (Japanese only) or emailing us within thirty days after you receive the products.

Please contact us by email within seven days of delivery of the products.
*We may not be able to process exchange and return requests made after seven days (for ordinary products) or thirty days (for high-priced products).
We kindly ask for your understanding.
Return and refund method
Inquiry form https://tokyo2020shop.jp/contact
Shipping fee for returns and exchanges
In case of return or exchange due to initial product defect, you may be charged a return shipping fee.
In addition, loss or damage during return delivery is subject to no warranty.
Please contact the customer center for return instructions.
Store information
Store name
Tokyo 2020 Official Online Shop
Vendor
Dentsu Inc.
Sales manager
Ryota Toyota
Address
〒105-7001
1 Chome-8-1 Higashishinbashi, Minato City, Dentsu Headquarters Building
Business hours
10:00 a.m. - 6:00 p.m. (Excluding weekends and holidays)
Phone number
03-3520-9200 (Inquiry contact)
*Japanese language only
Email address
Please reach out to us using the inquiry form
https://tokyo2020shop.jp/contact
URL
https://tokyo2020shop.jp/
Product charges
The sales price from the product charges (displayed prices) displayed on the site.
Fees and Taxes

Tax: 10% (please note that tax is included in all product prices)

Shipping fee for ordinary products:
  • Miyagi ⁄ Yamagata ⁄ Fukushima
  • Ibaraki ⁄ Tochigi ⁄ Gunma ⁄ Saitama ⁄ Chiba ⁄ Kanagawa ⁄ Tokyo ⁄ Yamanashi
  • Niigata ⁄ Nagano
  • Toyama ⁄ Ishikawa ⁄ Fukui
  • Shizuoka ⁄ Aichi ⁄ Mie ⁄ Gifu
¥677
  • Aomori ⁄ Akita ⁄ Iwate
  • Osaka ⁄ Kyoto ⁄ Shiga ⁄ Nara ⁄ Wakayama ⁄ Hyogo
¥825
  • Okayama ⁄ Hiroshima ⁄ Yamaguchi ⁄ Tottori ⁄ Shimane
¥935
  • Kagawa ⁄ Tokushima ⁄ Ehime ⁄ Kochi
¥1,045
  • Hokkaido
  • Fukuoka ⁄ Saga ⁄ Nagasaki ⁄ Kumamoto ⁄ Oita ⁄ Miyazaki ⁄ Kagoshima
¥1,155
  • Okinawa
¥1,738

Shipping fee for over-sized products and high-priced products
*Products with a total of 160 cm in length, width and height and a weight of more than 25 kg are over-sized products.
*Products priced more than 300,000 JPY are high-priced products.
  • Miyagi ⁄ Yamagata ⁄ Fukushima
  • Ibaraki ⁄ Tochigi ⁄ Gunma ⁄ Saitama ⁄ Chiba ⁄ Kanagawa ⁄ Tokyo ⁄ Yamanashi
  • Niigata ⁄ Nagano
  • Toyama ⁄ Ishikawa ⁄ Fukui
  • Shizuoka ⁄ Aichi ⁄ Mie ⁄ Gifu
¥2,432
  • Aomori ⁄ Akita ⁄ Iwate
  • Osaka ⁄ Kyoto ⁄ Shiga ⁄ Nara ⁄ Wakayama ⁄ Hyogo
¥2,652
  • Okayama ⁄ Hiroshima ⁄ Yamaguchi ⁄ Tottori ⁄ Shimane
¥2,839
  • Kagawa ⁄ Tokushima ⁄ Ehime ⁄ Kochi
¥2,641
  • Hokkaido
  • Fukuoka ⁄ Saga ⁄ Nagasaki ⁄ Kumamoto ⁄ Oita ⁄ Miyazaki ⁄ Kagoshima
¥2,949
  • Okinawa
¥4,859
*We currently do not provide overseas shipping services

Cash on delivery fees: ¥9,999 and less: ¥330 ¥10,000 - ¥29,999: ¥440 ¥30,000 - ¥99,999: ¥660 ¥100,000 - ¥300,000: ¥1,100

Order methods
Internet
Deadline for the payment
  • If you select credit card payment
    The payment will be completed when you confirm the order using the "Pay with this card" button on the Credit card information entry screen.

    For the withdrawal date, please confirm the settlement date and payment date for each credit card company.

Delivery period

We will ship the products within three business days of confirming the order content and deposit.

Delivery may be delayed due to inventory, traffic, and weather conditions. We kindly ask for your understanding.